We are legally unable to accept returns of open wine and cannot offer refunds based on taste preferences. If you ever try one of our wines and don't feel the love, we hope you’ll try a different varietal the next time. You can always reach us at info@bignaturalswine.com with any questions so we can help you make the right choice.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.